Important Forms and Information

To provide safe, reliable, and professional pet care, all clients are required to review and agree to the following pricing and service policies prior to booking.

Before services begin, all clients must complete:

• Service Agreement
• Company Policies
• Veterinary Release Form

These forms allow us to care for your pets safely and act quickly in the event of an emergency.

Payment Timing
Payment is due at or before the start of services, unless otherwise agreed upon in writing. All scheduling, invoicing, and payments are handled through our secure client portal.

Supplies & Reimbursements
Clients are responsible for providing all necessary pet care supplies, including food, medications, litter, leashes, and cleaning products.

If supplies are depleted or unavailable, we are authorized to purchase them on your behalf.

• Receipts will be provided
• Reimbursement is required within 14 days
• A trip or service fee may apply

Standard Cancellations

• Cancellations made with less than 24 hours’ notice may be charged up to 100% of the scheduled visit(s)

Holiday Cancellations

Due to limited availability during holidays:

• Cancellations made within 7 days of a holiday may be charged 50% of scheduled services

Early Returns

If you return home early, please notify us immediately. Visits already completed or not canceled in advance will be charged as scheduled.

Visit Timing

Requested visit times are treated as time windows, not guaranteed arrival times. Scheduling may shift due to traffic, weather, emergencies, or other client needs.

Home Access & Keys

Clients authorize entry into the home to perform agreed-upon services.

• Providing a key in a lockbox is strongly recommended
• If keys are not secured in a lockbox, additional trips for pickup and return may incur a fee
• In the event of lock or access malfunction, we are authorized to hire a locksmith at the client’s expense

Vaccinations

All pets must be currently vaccinated in accordance with local, state, and federal laws.

Leashes & Containment

• Dogs are required to be leashed at all times unless in a secured, enclosed area
• Use of fenced yards is at the client’s discretion and risk

Behavior & Aggression

Animals can be unpredictable. Clients assume full responsibility for:

• Injuries or damages caused by their pet(s)
• Medical expenses if a pet injures a caregiver, another person, or another animal

We reserve the right to terminate services immediately if a pet poses a safety risk.

Inclement Weather

Services may be modified, delayed, or canceled due to severe weather or unsafe conditions. We will always prioritize safety and use professional judgment when determining service adjustments.

Emergencies

In the event of an emergency:

• We will attempt to contact the owner and emergency contact
• If unreachable, veterinary care will be sought per the Veterinary Release Form
• Clients are fully responsible for all veterinary costs and related expenses

• We are not responsible for illness, injury, escape, loss, or death of a pet unless caused by negligence or willful misconduct
• We are not liable for burglary, property damage, or incidents beyond our control
• Clients agree to indemnify and hold harmless Abigail’s Pet Services LLC from claims arising from their pet(s) or their actions

• Clients grant permission for pet photos to be used for marketing and promotional purposes
• Signed agreements remain valid for all future services and any new pets, unless updated

By requesting or scheduling services, clients acknowledge that they have read, understood, and agree to all Pricing & Policies outlined above.